Frequently Asked Questions
What does the application and leasing process look like?
Applying at Arbor & Stone is simple! Browse our available floorplans, select your preferred home, and click Apply Now to begin your online application. Once submitted, our leasing team will review your application and follow up within 24–48 hours. Upon approval, you will sign your lease electronically and pay your move-in costs to secure your home.
How long does it take for an application to get approved?
Most applications are reviewed within 24–48 hours of submission. Our leasing team will contact you with a decision and any next steps.
What all do I need to apply?
To complete your application, you will need:
- A valid government-issued photo ID
- Proof of income (see acceptable income sources below)
- Pay stubs, offer letter, and/or tax return (stipulations may apply)
- Application fee
What income is required to qualify?
Applicants must have a combined household income of at least 3x the monthly rent. For example, for a $2,060 townhome, a minimum household income of $6,180 per month is required.
What is acceptable proof of income?
We accept:
- Most recent pay stubs
- Most recent tax returns for self-employed applicants
- Official offer letter on employer letterhead
- Bank statements
What happens if I'm approved for a townhome but my roommate is not?
If one applicant is approved and another is not, the approved applicant may qualify individually if they meet the income requirements on their own. Please contact our leasing office to discuss your options.
Do you offer short-term leases?
Short-term leases of 3–6 months are available at a premium monthly rate. Contact our leasing office for current availability and pricing.
What lease terms are available?
We offer flexible lease terms ranging from 6 to 15 months. Contact our leasing office for pricing by term length.
Is there a preferred employer program? If so, who are the preferred employers?
We offer discounts or incentives for employees of:
- First Responders
- KISD
- Other local businesses
What is the notice requirement to terminate my lease?
A written notice of at least 60 days is required prior to your move-out date. Please refer to your lease agreement for full details.
What is your move-in process?
On move-in day, you will use our self-guided move-in process or meet with our team to pick up keys, complete a home condition checklist, and review community guidelines. All move-in costs must be paid in full before keys are released. Please return your inspection form within 48 hours.
What is your move-out process?
Before moving out, please schedule a walkthrough, return all keys and garage remotes, and ensure the home and yard are in their original condition. Deposits are processed within 30 days per state law.
Do you require a security deposit? How is it determined?
Yes, a security deposit is required. Please contact the leasing office for more information regarding deposit requirements.
Is my security deposit fully refundable?
Your deposit is refundable, minus any deductions for damages beyond normal wear and tear, outstanding balances, or cleaning fees. Refunds are processed within 30 days of move-out per applicable state law.
Do you require renter's insurance?
Yes, all residents must maintain renter's insurance with a minimum liability coverage of $30,000. Proof of coverage must be provided prior to or at move-in.
What tour options are there?
We offer:
- In-Person Guided Tour: Meet with a leasing professional.
- Self-Guided Tour: Explore at your own pace during leasing hours.
- Virtual Tour: View our community online anytime .
What times are available for tours?
Tours are available during leasing office hours:
- Monday-Friday: 830am-5pm
- Saturday: 10am-5pm
- Sunday: Closed
What size townhomes do you offer?
Arbor & Stone offers 2- and 3-bedroom homes ranging from approximately 1,152 sq. ft. to 1,418 sq. ft.
What's the difference between your floorplan options?
Our floorplans include 2-bedroom, 2.5 bath and 3-bedroom, 2.5 bath townhomes with features such as full privacy fencing, large cabinets with a pull-out drawer for a coffee bar, gold/vintage bronze cabinet hardware, marble tile in the shower, robe hooks in the bathrooms, and 2-car garages. Our 3-bedroom homes also feature a kids' reading nook under the stairs.
Will I be able to see the actual townhome that I will be renting?
Absolutely! We will do our best to show you the specific home you are interested in renting.
Which floorplans have the best natural light?
Our floorplans offer features that maximize natural light. Ask our leasing team about available homes with the best natural light and exposure.
What is the typical ceiling height of your townhomes?
Our homes feature 10' ceilings on the first floor and 12' vaulted ceilings on the second floor. Ask our leasing team for additional details and availability.
Do any of your floorplans have a den or home office space?
Yes, our 3-bedroom townhome includes a flexible space that can be used as a home office or additional storage area
What condition will my townhome be in at move-in?
Every home is professionally cleaned and inspected before move-in. Appliances and fixtures will be in brand-new condition. Please complete your move-in inspection within 24–48 hours.
Can I request a specific floor or location?
Absolutely! We will note your preferences, including a corner lot, cul-de-sac, specific street, or larger yard. Our team will do their best to match you with an available home that meets your preferences.
How long will the townhome I want be available?
Availability can change quickly. We recommend submitting your application or placing a hold as soon as possible. Contact our leasing office for current availability.
What happens if my preferred townhome becomes unavailable?
Our leasing team will present you with comparable alternatives that best match your preferences for size, location, view, or finishes.
What is the lease renewal process?
We will notify you approximately 90–120 days before your lease expiration with available renewal options. To renew, sign your renewal agreement online or contact the leasing office.
How do I pay rent?
Rent can be paid securely through our resident portal, using debit, credit, or ACH bank transfer.
When is rent considered late?
Rent is due on the 1st of each month. A late fee of will be applied if rent is not received by the 3rd or 5th.
What other fees am I responsible for?
In addition to monthly rent, residents are responsible for utilities (billed based on usage), amenity fee, and pet fees/rent.
Can I break my lease? If so, what are the stipulations?
Early termination is possible with 60 days written notice. An early termination fee of two months' rent will apply. Please review your lease or contact our office.
When/How should I set up my utilities?
We recommend setting up utilities at least 1 week before move-in, specifically electricity.
Is the community wired for high-speed internet?
Yes, our community is wired for high-speed internet.
Who are the internet providers?
Internet service is available through Xfinity.
Is Wi-Fi available in common areas?
Yes, complimentary Wi-Fi is available in the clubhouse, fitness center, and pool area.
Who do I set up electricity with?
You are able to choose who you would like to set up electricity with.
Is maintenance offered?
Yes! Our professional maintenance team is available to assist emergency maintenance 24/7.
How do I submit a maintenance or service request?
Submit requests through your resident portal, or call our leasing office at 281-938-3784. For emergencies, call EMERGENCY LINE immediately.
How long is the average maintenance request?
Standard requests are typically completed within1-3 business days. Complex repairs may take longer -- we will communicate any delays. Emergencies are prioritized.
Do you offer furnished or corporate townhomes?
No, we do not offer furnished townhomes, but our team can recommend local furniture rental services.
Do your townhomes have in-home laundry?
Yes, all homes include a full-size washer and dryer.
What finishes and appliances come standard?
All homes at Arbor & Stone include:
- APPLIANCES, Stainless steel refrigerator, range, dishwasher, microwave
- COUNTERTOPS, quartz
- FLOORING, Wood-style plank flooring in living areas
- OTHER FEATURED, Full Backsplash in Kitchen , soft-close cabinetry
Do your townhomes have patios/balconies?
YES. All homes include a private patio/balcony.
Can I have a grill on my patio/balcony?
No, but we have community grilling stations.
Can I sublet my townhome or put it on Airbnb?
No. Subletting and short-term rental platforms such as Airbnb, VRBO, or similar services are not permitted per your lease agreement.
Can I paint my walls?
Yes, paint requests require prior written approval. Any approved colors must be returned to original at move-out, or a repainting fee will apply.
Can I have shelves, curtains, posters, etc.?
Yes! Standard hanging using nails or small anchors is permitted. Excessive damage beyond normal wear and tear may result in deductions from your security deposit.
What smart home features are available?
Arbor & Stone includes/offers:
-Smart thermostat
-Ring Cameras
-Keyless entry/smart locks
-Smart lighting
Are there USB outlets and modern electrical setups?
Yes, our homes feature USB outlets and modern electrical setups. Contact our leasing team for details.
What happens if something breaks in my townhome?
Submit a maintenance request through your resident portal as soon as possible. Our team will address it within 1-3 business days. For urgent issues, water leak, HVAC failure, call EMERGENCY LINE immediately.
What amenities does your community offer?
Arbor & Stone is a neighborhood-style community with amenities including:
- Community clubhouse / gathering pavilion
- Resort-style pool
- Fitness center
- Golf Simulator
- Outdoor Dining Area
- Expansive Club Room with Game Tables
- Walking trails / green spaces
- Attached garages
What are the rules for the clubhouse amenities?
Amenity areas are for residents and approved guests only:
- No glass in pool areas
- Guests must be accompanied by a resident
- Clean up after pets in all outdoor areas
- Observe posted hours and quiet hours
Full community standards are in your lease and welcome packet.
What are the clubhouse hours?
The clubhouse and fitness center are open 24/7 with key fob access.
Can I reserve the clubhouse for a private party/event? If so, is there a cost?
No, we do not allow clubhouse reservations at our community.
What are the pool hours?
The pool is open Tuesday -Sunday from 9am to 10pm. Hours may be adjusted seasonally -- check your resident portal or contact the office for updates.
Is the pool open all year?
Yes, our pool is open all year.
Do you have outdoor spaces or green areas?
Yes! Arbor & Stone features landscaped courtyards, picnic areas with grills, and a community green space available for all residents.
Do you have elevators?
No. As a community of two-story homes/townhomes, elevators are not applicable. If you have accessibility needs, please contact our leasing team.
What is the parking like?
Each home includes a 2-car garage and driveway, accommodating 2 vehicles. Additional street parking is available first come, first serve throughout the community.
Do you offer reserved parking?
Parking is private to each home via your dedicated driveway and/or garage. Your home's parking is exclusively yours -- no separate reserved parking program.
What if I have 2 cars or a car and a motorcycle?
Each home includes a 2-car garage and driveway, accommodating 2 vehicles. Additional street parking is available first come, first serve throughout the community.
Does the community offer on-site recycling?
Yes. Recycling is collected curbside on Tuesday & Wednesday. Bins should be placed at the curb by 8am and returned to your property after pickup.
Where do I take my trash?
Trash is collected curbside on Tuesday & Wednesday. Bins should be placed at the curb by 8am and returned to your property after pickup.
Where do my packages get delivered?
Packages are delivered directly to your front door / covered porch.
Are there additional storage options?
No, we do not offer additional storage at our community.
Is there somewhere for me to keep my bicycle secured?
Your attached garage is the ideal place to store bicycles securely.
Are there quiet hours?
Yes. Quiet hours are 10:00 PM to 8:00 AM daily.
When will I get access to amenities after move-in?
You will have full access to all amenities beginning on your move-in date. Your Wifi, ring, smart lock / access card / resident app will be activated at your move-in appointment.
How long can a guest stay with me?
Guests are welcome to stay for up to 14 consecutive days without prior approval. Extended stays require written approval. Long-term guests may need to apply as an additional occupant.
Is there guest parking?
Yes! Guests may use your driveway / designated guest parking areas. Please be mindful of neighbors and avoid blocking driveways or fire lanes.
Can I bring guests to the pool and other amenity areas?
Yes! Each resident may bring up to 2-4 guests at a time. Residents are responsible for ensuring guests follow all community rules. Guests must be accompanied by a resident at all times.
What is your pet policy?
We welcome cats and dogs:
- Max pets: 2-3 per home
- One-time pet fee per pet
- Monthly pet rent per pet
- Breed restrictions: -- contact us
- Yard responsibility: Residents must maintain a clean yard, including prompt pet waste removal
Are pets allowed?
Yes! We welcome pets at Arbor& Stone. We allow up to 2-3 pets per home. Breed and weight restrictions may apply -- see our full pet policy.
What neighborhood is your community located in?
Arbor & Stone at Morton Ranch is nestled in the Morton Ranch area of Katy, Texas, offering the feel of a modern, family-friendly suburban neighborhood with easy access to Katy Mills, LaCenterra at Cinco Ranch, local parks, walking trails, restaurants, and major highways including I-10 and the Grand Parkway (TX-99).
Are there grocery stores nearby? Are they within walking distance?
Yes! Nearby grocery options:
-Brookshire Brothers — 1.5 miles (about a 4-minute drive)
-H-E-B (Katy Park) — 3.1 miles (about a 6–7-minute drive)
Note: The community is designed for car-friendly living; H-E-B is a short 6–7-minute drive away
What local restaurants are nearby?
Nearby dining options include:
-Texas Tradition — American/Tex-Mex — 1.3 miles
-Phoebe's Kitchen — Seafood & Cajun — 1.8 miles
-El Jarrito Mexican Restaurant — Mexican — 2.2 miles
See our full neighborhood map online.
What coffee shops are nearby?
Nearby coffee options:
-Starbucks — 1.6 miles
-Black Rock Coffee Bar — 2.8 miles
-7 Brew Coffee — 3.2 miles
What is there to do nearby?
Highlights near Arbor & Stone at Morton Ranch include:
-Katy Mills (shopping, dining & entertainment) — 4.5 miles
-Typhoon Texas Waterpark Houston — 5.2 miles
-Mary Jo Peckham Park (walking trails, fishing & recreation) — 3.8 miles
What is the commute like to Downtown Houston?
The commute from Arbor & Stone at Morton Ranch to Downtown Houston:
-By car: approximately 35–45 minutes via I-10 East
-By public transit: approximately 60–75 minutes via METRO Park & Ride commuter bus service from Grand Parkway Park & Ride
What is the nearest public transportation?
Residents enjoy easy access to:
-METRO Park & Ride – Grand Parkway PR — 4.5 miles — Offers commuter bus service to Downtown Houston and the Texas Medical Center
-METRO Park & Ride – Northwest Station — 8.5 miles — Additional commuter routes with convenient access to central Houston
What schools are in the district?
Arbor & Stone at Morton Ranch is served by Katy Independent School District (Katy ISD): -Elementary: Morton Ranch Elementary School
-Middle: Morton Ranch Junior High School
-High School: Morton Ranch High School
For more options, visit GreatSchools.org or contact Katy Independent School District (Katy ISD) directly.